WINNER Help
Should I return this item or....?
(1/1)
Namclone
Dear all,

About two months ago I purchased the Turtle Beach X12 headphones, but for the last few days I've had problems with it.  I am not sure if the source of the problems is my computer, the headset, or somehow a combination of both.

Basically I had the headphones connected in the front panel of my computer (three inputs -- audio jack, microphone jack, and USB for power).  The other day the sound suddenly went from  quality to  quality.  I could barely hear any audio I played, even with the volume all the way up.  I thought that maybe I had tugged the connecting cable too hard, but when I connected the headphones to the inputs in the back panel, the headphones worked well again.  Then earlier today I was listening to  music when all of a sudden I hear a loud "pop" sound  from the headphones and the audio becomes garbage again, and it's even worse since there is a persistent "buzz" sound.  If I wiggle the audio cable just right in the jack of either the front or back inputs (about halfway), I can hear the audio normally.  Other headphones work well in either jack, too, without having to do any wiggling. 

Does anyone have an idea of what could be causing this problem?  It seems to be it's either headphones or some kind of overload issue created between this particular headset and my particular PC.  I am not versed in this field, so any guidance would be 

Normally I would just try to return the headphones, but the shop's return policy has expired.  Therefore, my only remedy if I want to salvage these headphones is to use Turtle Beach's manufacturer warranty.   However, because I would have to pay the costs for shipping, etc., I want to figure out if this indeed a problem with the headphones and not something else.  I could try using them in my laptop or my phone, but like I said, the audio didn't begin to fail again until some time later.

Here is the product page: http://www.turtlebeach.com/product-detail/pc-headsets/ear-force-x12/56

Does anyone have suggestions for other headphones?
Steve
Exactly 1.5 years ago today @Cirus told me to get MEElec headphones and I never looked back!
These things are built Ford tough! Better than BEATS or Skullcandy. I'll never bother with another brand again!!

bjorno the hedgehog
grados
Skrag
Your shipping costs should at least be reimbursed when they determine the headset is faulty?  Sometimes businesses allow you to use their own courier of choice for free, and they would come out and collect the headset from your home.    Have you spoken to their customer service staff about it?
Cirus
Turtle Beach is garbage, it sounds like they are defective and have a faulty wire at least.

Good brands for headphones include Sennheiser, MEElec, Grado and Audio Technica among others. Head-Fi is a good resource
Namclone

--- Quote from: Skrag on 28-08-2014, 14:02:44 PM ---
Your shipping costs should at least be reimbursed when they determine the headset is faulty?  Sometimes businesses allow you to use their own courier of choice for free, and they would come out and collect the headset from your home.    Have you spoken to their customer service staff about it?

--- End quote ---

No, I don't think the shipping costs (from me to them) would be reimbursed.  However, the rest would.  The fear is that there is nothing wrong with the headphones themselves, they ship them back to me, and then I have wasted time and money (and opportunity cost).

I will talk to the customer service soon but I wanted  input first to counter any potential LIES.
Namclone
Thanks for the suggestions, guys!  Please keep them coming.  In the meantime I will look into glados headphones.
RowdyTuesday
The first mistake you made was not buying the far superior Sennheiser HD600. Fact: Sennheiser spends almost all of its money on research and development and on delivery. Turtlebeach is all about marketing. You think you're saving turtles that are older than your grandmother when in fact you will toss out your pair of turtlebeach headphones after a few months and it will soon make its way into the ocean where a turtle might choke on it. You hopeless fool. The Sennheiser HD600 is high quality and that means it is also high durability.
Cirus
The potential of the Sennheiser HD600's is unrealized without a proper DAC and amp.
bjorno the hedgehog
STAX

bjorno the hedgehog
http://www.soundandvision.com/content/smyth-research-realiser-a8-headphone-surround-simulator
Steve

--- Quote from: Cirus on 17-09-2014, 00:05:34 AM ---
The potential of the Sennheiser HD600's is unrealized without a proper DAC and amp.

--- End quote ---

i wish i knew what DAC and amp to buy, but you won't even make your headphones topic!!! smh

jkjkj
Navigation
Message Index
Go to full version